About the Practice

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At Palmer and Duncan Vets Ltd we take a pride in the level of care we provide to our patients and our clients. The practice was set up in December 2000, as we felt there was a need for a practice set up to provide individual care for both animal and owner. Too often problems seemed to arise from pets being seen by different vets every time they came to one of the larger practices. By being a small practice we try to ensure that the same vet follows a case through to its conclusion, although we are able to call in colleagues to give a different opinion when things are not so straight forward. The practice is set up so that clients are able to choose which vet they would prefer to see, as often a particular vet has known their pet since it was young and has a sixth sense of what is the animal’s normal demeanour so can spot subtle changes and of course some animals get on with some vets better than others. We also recognise that bringing pets to the vets is a stressful event for both owners and pets a like, so to minimise the stress as much as possible we offer appointments from 8.00am to 7.30pm Monday to Friday and from 8.00am to 4.00pm on Saturdays. By operating an appointment only system we reduce the time you have to wait so reducing the stress to both our clients and our patients. Of course in an emergency we will always make an appointment slot available.

We are also one of the last Practices in the area that is still committed to looking after their patients after the surgery closes. We believe that if you trust us to look after your pet during working hours, we believe that we have a duty to you and your pet to be available if needed during the night and at weekends. So if your pet needs us or you just need some re-assurance we are here for you 24/7 365 days a year. We also always have a nurse on duty in the practice to look after our inpatients 24/7 so that drugs can be given at proper intervals throughout the day and night and that our patient’s condition can be continually monitored.

The practice is equipped to a very high standard which allows us to work to a standard to which we are proud. We have separate sterile and non-sterile theatres, a state of the art imaging suite which allows us to take an Xray and have it copied to your pet’s clinical records in less than a minute. Our practice laboratory allows us to have diagnostic test results with in minutes of blood samples being taken, enabling us to make early diagnoses and start treatment regimes very quickly. For anaesthesia we use the latest anaesthetic agents available, due to their high safety margins and quicker recovery times. We also have a veterinary nurse dedicated to each of our patients during their anaesthetic, using cardiac and respiratory monitors to continually monitor their vital signs.

Our Practice is fully equipped to perform most soft-tissue and common orthopaedic procedures. Some of the orthopaedic procedures that we perform include fracture repairs, joint surgery and bone biopsies. Our vets have decades of experience successfully repairing torn anterior cruciate ligaments, the most common knee injury in dogs and cats, as well as patella (kneecap) luxations.

Pain management is a very important part of our pre-operative, intra-operative and post-operative anaesthetic and medical protocols. All surgical patients, including those undergoing routine procedures such as ovariohysterectomy and castrations, receive pain control medication. We urge you to discuss the pain management options available with a member of our staff.

The Royal College of Veterinary Surgeons has awarded Palmer and Duncan tier 2 status in the Practice Standards Scheme, which aims to promote and maintain the highest standards of veterinary care. Although we believe we have state of the art facilities our greatest asset is our staff. Most of our staff were originally clients so they can empathise with our clients as they know only too well how it felt to wait in the waiting room to see a vet. We currently have four qualified Veterinary Nurses and a further two student nurses and all our nurses were trained in this practice. We are committed to improving the level of services we provide by investing in the continuing education of all our staff as well as in new eq uipment. We are so proud of what we can offer why not come in and have a look round our facilities and chat to our staff and then you can make your own mind up.

At Palmer and Duncan although we see many animals each day, we never forget that each patient is special and a much loved member of someone’s family, so we treat them as if they were our own.